Frequently Asked Questions

You can contact us by mail, phone, chat on the website, or fill in the form on our contact page. Our Fellows are available every day from 10:00 to 19:30.

 +31523-232205

 info@tfoa.eu

Monday: 10:00 - 18:00

Tuesday: 10:00 - 18:00 

Wednesday: 10:00 - 18:00 

Thursday: 10:00 - 18:00 

Friday: 10:00 - 18:00 

Saturday: 10:00 - 17:00 

Extra Opening Times 

 Sunday (Only the first Sunday of the month): 11:00 - 17:00

We have different opening hours on public holidays. Please see our contact & opening times page.

That is certainly possible! You are most welcome in our guitar villa and feel free to stay as long as you like. The coffee is always ready!

Would you like to come and try out a specific instrument? Plan your visit with us, and we will make sure the instrument is ready for you. This prevents disappointments.

Plan Your Visit Here

At TFOA, we understand that knowing the value of your guitars is essential, both for insurance and for selling. Our specialists are here to help you value your instruments, so you can make the right decisions with confidence.

With our expertise and passion for music, we ensure that you receive an accurate and honest valuation. More information about valuations and associated costs can be found here.

During the year we regularly organize events and workshops. For example, the workshop 'The Sound of John Mayer' with Ed Struijlaart, or a Fingerstyle Bootcamp weekend with Swedish guitar virtuoso Emil Ernebro. Also keep an eye on our Instagram and Facebook  pages for new announcements.

See Our Events

With our newsletter 'Guitars Of The Week' you are always up to date with the newest products that arrive, the best deals, the latest news, and exclusive sneak peaks behind the scenes.

Sign Up Here

At TFOA we always want to give you the opportunity to trade in your old guitar when purchasing your dream guitar!

If you want to trade in a guitar, you can always send us an ​e-mail, an Instagram-DM, an Facebook private message or you can call us on +31523-232205.The easiest option, however, is to fill out the form on our trade-in page , we will then contact you as soon as possible! 

More About Trade-In

In good consultation we can sell your instrument on consignment. A number of conditions apply to this. Click on the button to find all information about consignment.

More About Consignment

We also buy guitars from individual players or collectors if they are interesting to us. Roughly the same rules apply as for consignment.

More About Selling

Absolutely! Our expert Fellows are here for you every day to help you with all your questions and to give you advice. Start a chat with one of our Fellows, or contact us through mail or phone.

We do this not only in the store, but we also offer the same personal service online. For example, think of making additional image and sound material.

More About Making a Purchase Online

Through TFOA you can order a custom guitar from many brands. We are official dealers of brands such as Martin, Gibson, PRS and Fender. But you can also have your dream guitar built through us by boutique builders such as McNally, Kevin Ryan and McIlroy.

For this we have set up our own Custom Guitar Program. Here you will find all the information and possible brands.

More About Custom Guitar Program

Our Gold Standard is our way of ensuring that every guitar arrives to you in optimal condition. Before shipping, the instrument is set up by one of our luthiers so that the guitar is delivered to you ready to play and tailored to your wishes!

This setup is included as standard, and free of charge, when purchasing an instrument.

Our customer service goes beyond borders! We do everything we can to ensure that you can make a good choice, even when you buy online. Our photos and descriptions go a long way, but we go one step further!

On request, we can take additional photos, such as close-ups of repairs, playwear or parts. Do you have a specific guitar in mind and are you curious about how it sounds? Then of course we will make a demo for you! It is also possible to schedule a video call in which we show and hear the guitar. For this you can always contact us.

More About Online Service

At The Fellowship of Acoustics, each instrument is manually assessed for its condition, looking closely at its characteristic features and traces of use. We also take into account the age of the instrument.

We have 9 condition definitions, from 'New' to 'Sold as is'. Explanations for each condition definition can be found on our Conditions & Definitions page.

Conditions & Definitions

Vintage: We consider an instrument to be 'vintage' when it is 30 years or older.

Pre-owned: This is also often called 'used'. A pre-owned guitar has already had one (or more) owners. In many cases, there are therefore traces of playing on the instrument.

B-Stock: A B-Stock product is a new product that has suffered a small imperfection. This can be a small scratch or dent. The product functions properly, but due to the visual imperfection we no longer sell it as new.​

New Old Stock: Often the abbreviation 'NOS' is used. These are instruments that have been in the storage of the factory or supplier for a longer period of time. This may therefore concern somewhat older models. These instruments have not been sold before, and are therefore as good as new.

Each product page states whether the product in question is in stock.

All instruments have photos taken in our own photo studio. In many cases, these are photos of the actual instrument offered. We use the following standard (exceptions may occur):

Used and Vintage Instruments: Photos of the actual instrument.

Instruments over €4500: Photos of the actual instrument.

New Instruments under €4500,-: one instrument has been used as an example. It is possible that the examples in the current stock differ slightly from this example model.

In the specifications list on the product page, under 'Other', it is stated whether sample photos or photos of the actual instrument are available.

For all our used and vintage guitars, specifications such as nut width, neck thickness and body size are measured by us. This also applies to instruments above €4500,-.

For new instruments under €4500,- we use the measurements of the builder. If these are not available, we measure it ourselves.

We offer a 1 year warranty on all used instruments.

More About Warranty

We always have a wide range of amplifiers and accessories in stock.

See Our Guitar Amplifiers   View Our Bass Amplifiers   View Our Accessories

We always try to have a varied range of left-handed instruments in stock. If you are looking for a specific left-handed model, we can also order it for you. So please feel free to contact us about this.

View Our Left Handed Acoustic Guitars  View Our Left Handed Electric Guitars

Most prices in our webshop are including VAT. The price excluding VAT is then shown below the sales price.

In some cases, such as consignment products, prices are exclusive of VAT.

In the store you pay with:

• Your debit card or credit card
• Apple Pay

You can pay online with:

• iDeal
• Creditcard
• Apple Pay
• PayPal
• Klarna
• SEPA
• Bancontact
• KBC/CBC Payment
• Belfius Direct Net
• Giropay
• EPS
• Przelewy24

More About Payment Options

We offer the option to pay in installments with iDeal in 3 and Klarna.

It is also possible to make a down payment. More information about the conditions for this can be found here.

We ship thousands of guitars and accessories worldwide each year with our preferred shipping carriers UPS & GLS. Please see our 'Worldwide Shipping' page for more information on international shipping.

More About Worldwide Shipping

The shipping costs for your region can be found on our 'Worldwide Shipping' page.

View Your Shipping Costs

The exact delivery time depends on the shipping companies and can therefore not be guaranteed. Sent packages receive a Track & Trace code, with which you can track the status of your order.

Guitars and amplifiers are shipped within 1 to 2 business days. We use this period to give the guitar or amplifier a complete setup and check so that it arrives ready to play.

Accessories are shipped the same day if ordered before 15:00 on working days. Delivery within the Netherlands is often the next working day.

More About Shipping & Delivery Times

Every parcel sent is always fully insured against theft and damage.

Was the wrong product delivered, damaged during transport, or is something really not to your liking? At TFOA we strive to ensure your satisfaction by offering a flexible returns policy.

You can return a product within 14 days. In addition, we offer an exchange guarantee of up to 30 days, where you can exchange your purchase for another product of your choice.

More About Returns

Our Warranty

• 1 Year Warranty: TFOA BV offers a 1 year warranty on all used string instruments that we sell;
• 2 Year Warranty: TFOA BV offers a 2 year warranty on all new electronic products we sell;
• 5 Year Warranty: TFOA BV offers a 5 year warranty on all new string instruments we sell;
• Lifetime Warranty: Sometimes a limited lifetime warranty is offered by a manufacturer.

All warranties apply only to the original purchaser of a guitar or product.

More About Warranty

Our advice is to have your guitar serviced every six months. Especially around the change of seasons, the adjustment of your guitar can be affected by the changing temperature and humidity.

In our workshop we offer three different types of setups. This way you keep your guitar in optimal healthy condition!

More About Setups

Our professional luthiers are also at your disposal for maintenance or repairs! We are happy to tell you more about our services and prices.

More About Repairs    More About Maintenance

At The Fellowship of Acoustics you will find one of the two PLEK machines in the Netherlands. With this ultramodern machine our luthiers can adjust the neck of your guitar to a thousandth of a millimeter.

Our luthiers are well trained to provide this exclusive service. With the best of man and machine, you can be sure that you will get the ideal setup! And good to know: if you bought your guitar from us, you will receive a €50,- discount on a PLEK Setup! 

More About PLEK Service

Our Gold Standard is our way of ensuring that every guitar arrives to you in optimal condition. Before shipping, the instrument is set up by one of our luthiers so that the guitar is delivered to you ready to play and tailored to your wishes!

This setup is included as standard, and free of charge, when purchasing an instrument.

Our Gold Standard setup uses certain values for string action. The values mentioned in the table are indications. The best setup obviously depends on the type of instrument and specific model of guitar. For example, the action of a dreadnought differs slightly from that of a 00.

Our luthiers therefore take the specific circumstances into account and adjust the guitar to the best values. Therefore, please note that your guitar's string action may differ by up to about 0.25 millimetres from the indications in the table.

It is also possible to pass on your own preferences to our luthiers.​