Returns
Returns
Return Policy
At TFOA, we are committed to ensuring your satisfaction by offering a flexible return policy. You will receive a full refund of the purchase amount, provided the product is returned in its original, unharmed, and unaltered condition.
Making the right decision
In our shop in Dedemsvaart, you’re welcome to try any instrument, amplifier, or pedal as much as you like. While this might be more challenging when browsing our online store, don’t worry—our sales team is here to assist you. We’ll gladly guide you through our online selection [insert link to page] and provide additional information, photos, sound demos, or even custom footage to help you make the best choice. That said, we believe your own home is often the ideal environment to truly test an instrument and decide if it’s the perfect match for you.
Important Information
As a consumer, you have the legal right to return a purchased product within 14 days. However, at TFOA, we go a step further by extending this return period to 30 days, giving you ample time to test your new instrument at home and determine whether it’s the right fit for you.
If a product is returned in a condition that differs from its original state, additional charges may apply to restore it. Furthermore, TFOA reserves the right to charge handling fees of up to €150 per return in cases where returns occur frequently.
We also offer an optional service to provide a return label for your convenience. The cost for this service is listed on the next page. Alternatively, you may arrange and cover the return shipping yourself.
We’re here to support you every step of the way to ensure your satisfaction with your purchase.
Return costs:
Below you will find an overview of return costs per country. Return costs will be automatically deducted from the refunded purchase amount.
| Standard | Express Saver | |
| EU 1: BENELUX: | ||
| Accessories | 3,95 | 34,95 |
| Guitars&Amplifiers | 6,95 | 69,95** |
| EU 2: FR, MC, DE, DK: | ||
| Accessories | 14,95 | 44,95 |
| Guitars&Amplifiers | 49,95 | 79,95 |
| EU 3: Finland, Sweden, Portugal, Spain, Italy, Poland, Czech Republic, Austria, Slovenia | ||
| Accessories | 24,95 | 54,95 |
| Guitars&Amplifiers | 74,95 | 99,95 |
| EU 4: Rest EU + UK, Switzerland, Iceland, Norway | ||
| Accessories | 34,95 | 69,95 |
| Guitars&Amplifiers | 99,95 | 149,95 |
| World Wide: | ||
| Accessories | 99,95 | |
| Guitars&Amplifiers | 299,95 |
* Please note that when it comes to accessories, we are referring to items in packaging with a maximum size of 30 x 30 x 30.
To comply with the withdrawal period, it is sufficient for the customer to make this notification known before the withdrawal period expires. You can do this by filling in the form below as completely as possible.
Return Form
Bedankt voor je retouraanvraag.
Ons team zal je zo snel mogelijk een bericht sturen.
In de tussentijd nodigen wij je uit om eens rond te kijken op onze .