FAQ

General Information

At TFOA, we understand that knowing the value of your guitars is essential, both for insurance and for selling. Our specialists are here to help you value your instruments, so you can make the right decisions with confidence.
With our expertise and passion for music, we ensure that you receive an accurate and honest valuation.
More information about valuations and associated costs can be found here.

Ordering

At TFOA we always want to give you the opportunity to trade in your old guitar when purchasing your dream guitar!
If you want to trade in a guitar, you can always send us an e-mail, an Instagram-DM, an Facebook private message or you can call us on +31523-232205. The easiest option, however, is to fill out the form on our trade-in page, we will then contact you as soon as possible!
More About Trade-In
Absolutely! Our expert Fellows are here for you every day to help you with all your questions and to give you advice. Start a chat with one of our Fellows, or contact us through mail or phone.
We do this not only in the store, but we also offer the same personal service online. For example, think of making additional image and sound material.
More about buying online
Through TFOA you can order a custom guitar from many brands. We are official dealers of brands such as Martin, Gibson, PRS and Fender. But you can also have your dream guitar built through us by boutique builders such as McNally, Kevin Ryan and McIlroy.
For this we have set up our own Custom Guitar Program. Here you will find all the information and possible brands.
More about the Custom Guitar Program
Our customer service goes beyond borders! We do everything we can to ensure that you can make a good choice, even when you buy online. Our photos and descriptions go a long way, but we go one step further!
On request, we can take additional photos, such as close-ups of repairs, playwear or parts. Do you have a specific guitar in mind and are you curious about how it sounds? Then of course we will make a demo for you! It is also possible to schedule a video call in which we show and hear the guitar. For this you can always contact us.
More about online service

Product Information

At The Fellowship of Acoustics, each instrument is personally assessed for its condition, looking closely at its characteristic features and traces of use. We also take into account the age of the instrument.
We have 9 definitions to assess the condition of an instrument, from 'New' to 'Sold as is'. Explanations for each condition definition can be found on our Conditions & Definitions page.
Vintage: We consider an instrument to be 'vintage' when it is 30 years or older.
Pre-owned: This is also often called 'used'. A pre-owned guitar has already had one (or more) owners. In many cases, there are therefore traces of playing on the instrument.
B-Stock: A B-Stock product is a new product that has suffered a small imperfection. This can be a small scratch or dent. The product functions properly, but due to the visual imperfection we no longer sell it as new.
New Old Stock: Often the abbreviation 'NOS' is used. These are instruments that have been in the storage of the factory or supplier for a longer period of time. This may therefore concern somewhat older models. These instruments have not been sold before, and are therefore as good as new.
All instruments have photos taken in our own photo studio. In many cases, these are photos of the actual instrument offered. We use the following standard (exceptions may occur):
Used and Vintage Instruments: Photos of the actual instrument.
Instruments over €4500: Photos of the actual instrument.
New Instruments under €4500,-: one instrument has been used as an example. It is possible that the instruments in our current stock differ slightly from this example model.
In the specifications list on the product page, under 'Other', it is stated whether sample photos or photos of the actual instrument have been used.

Payment

In the store you pay with:
Your debit card or credit card
Apple Pay
You can pay online with:
iDeal
Creditcard
Apple Pay
PayPal
Klarna
SEPA
Bancontact
KBC/CBC Payment
Belfius Direct Net
Giropay
EPS
Przelewy24
More about payment options

Shipping

The exact delivery time depends on the shipping companies and can therefore not be guaranteed. Sent packages receive a Track & Trace code, with which you can track the status of your order.
Guitars and amplifiers are shipped within 1 to 2 business days. We use this period to give the guitar or amplifier a complete setup and check so that it arrives ready to play.
Accessories are shipped the same day if ordered before 15:00 on working days. Delivery within the Netherlands is often the next working day.
More about shipping & delivery times

Returns & Warranty

Was the wrong product delivered, damaged during transport, or is something really not to your liking? At TFOA we strive to ensure your satisfaction by offering a flexible returns policy.
You can return a product within 14 days. In addition, we offer an exchange guarantee of up to 30 days, where you can exchange your purchase for another product of your choice.
More about returns
Our Warranty
1 Year Warranty: TFOA BV offers a 1 year warranty on all used string instruments that we sell;
2 Year Warranty: TFOA BV offers a 2 year warranty on all new electronic products we sell;
5 Year Warranty: TFOA BV offers a 5 year warranty on all new string instruments we sell;
Lifetime Warranty: Sometimes a limited lifetime warranty is offered by a manufacturer.
All warranties apply only to the original purchaser of a guitar or product.
More about warranty

Luthier Workshop

At The Fellowship of Acoustics you will find one of the two PLEK machines in the Netherlands. With this ultramodern machine our luthiers can adjust the neck of your guitar to a thousandth of a millimeter.
Our luthiers are well trained to provide this exclusive service. With the best of man and machine, you can be sure that you will get the ideal setup! And good to know: if you bought your guitar from us, you will receive a €50,- discount on a PLEK Setup!
More about PLEK Service
Our Gold Standard setup uses certain values for string action. The values mentioned below are indications. The best setup obviously depends on the type of instrument and specific model of guitar. For example, the action of a dreadnought differs slightly from that of a 00.
Our luthiers therefore take the specific circumstances into account and adjust the guitar to the best values. Therefore, please note that your guitar's string action may differ by up to about 0.25 millimetres from these indications. You can find more information about our Gold Standard setup on our workshop page.
It is also possible to pass on your own preferences to our luthiers.
Acoustic: Bass 2,5 mm - Treble 1,85 mm
Electric (depending on fingerboard radius): Bass 2 mm - Treble 1,6 mm
Bass Guitar: Bass 2,5 mm - Treble 2,2 mm
Classical : Bass 3,9 mm - Treble 3 mm
Gypsy: Bass 2,9 mm - Treble 2,3 mm
Banjo: Bass & Treble 2,3 mm